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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/2065

Title: Government information seeking behaviour of citizens in selected districts of Tanzania
Authors: Komba, MM
Lwoga, ET
Keywords: information needs
information seeking behaviour
government
citizen
egovernment
Tanzania
Issue Date: 2016
Publisher: International Research: Journal of Library and Information Science
Citation: Komba, MM and Lwoga, ET. 2016. Government information seeking behaviour of citizens in selected districts of Tanzania. International Research: Journal of Library and Information Science 5(4), http://irjlis.com/wp-content/uploads/2016/05/14-IR-331-54.pdf
Series/Report no.: International Research: Journal of Library and Information Science;5(4)
Abstract: The study assessed the information needs and information seeking patterns of citizens in Tanzania with a particular focus to three districts: Morogoro town, Njombe and Kinondoni districts. Questionnaire survey was self-administered to 450 citizens in selected districts, with a rate of return of 99.6 per cent. Findings revealed that citizens mainly required information on national examination results, which was followed by information on birth, death and marriage certificates, land, and health. Citizens relied on electronic sources and interpersonal communication with neighbours and friends more than explicit sources of information. Certain demographic factors related to education level and respondent’s age determined use of various types information sources. Common barriers of citizens’ information seeking behaviour were related to poor ICT infrastructure, difficulty in retrieving information, distant location and high costs of information sources. This is a comprehensive study that provides findings which might help the government in Tanzania and other countries with similar conditions to provide effective government information and services to their citizens.
URI: http://hdl.handle.net/123456789/2065
Appears in Collections:ICT & Information Science - Journals

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